I need it quicker then that!  Is there anyway to expedite the process?
If you need your glass in a hurry?  Take a look at our  "QUICK SHIP"  items. If you wish to order something else, or a custom order, please contact us prior to placing your order.  We can sometimes place a "rush" on the painting process.  Please see below for additional information on shipping.

How long will it take to receive my order?
All of our glass is painted to order.  Please be aware that along with the 7-14 days it takes to create your order, there is shipping time.  

We ship UPS.   Please see the map below for UPS standard ground shipping times.

What are your shipping charges within the continental US*?
The shipping charges below are for standard web orders and are per address. 

Up to $99.99             $10.00
$100.00 to $199.99   $14.00
Over $200.00            $19.00

*Shipping to AK and HI will be an additional charge.

I want my purchase shipped directly to the recipient.  How do I enter that information with PayPal?
No problem!  Our cart will ask you for the "ship to" address during the check out process.

I would like to have my order shipped UPS 2nd Day or Overnight.  How do I do that?
Once your item has been painted, we'd be happy to ship it any way your wish :)  Our shopping cart is only set up to accommodate regular UPS Ground.  You may either include your wishes in the 'note' portion in the payment process, or send us an email with your request.  We'll get right back with you on the additional charges, then email you an invoice for the difference.  We'll look up the actual UPS charges.  Please be advised that overnight shipping is often more costly than the glass itself :(  

Can my order be shipped to a PO box?  APO?
Sorry, we need a street address since we ship via UPS.  If you complete your order using a PO box, we will email you for a street address :)  Since we ship UPS, we cannot ship to an APO.

Do you ship internationally?
Sorry, at this time we ship only to addresses within the continental United States.

I'd like to enclose a note with my purchase.  How would I do that?
No problem :)  There will be a space in the ordering process where you may let us know to send a note, and let us know what you would like it to say.  Or, simply email us with your request.

I'd like to have my purchase gift wrapped with a card.  Can you do that?
We'd be happy to gift wrap your purchase and enclose a card :)  The charge is $7.50 per item, and may be added to your shopping cart from either our Order Information page, or simply click here.

I want to be sure that no price is written on the packing slip!
No problem :)  There is never a price on our packing slip :)

What kind of paints do you use?
We use only high quality artist paints that are ton-toxic and heat cured.  Unlike inexpensive craft paints with glaze, our paints will last the lifetime of your glassware without cracking or discoloring.  Our glass paints are lead free and are not produced in China.

Can they be washed?
We recommend careful hand washing your designer glassware.  Only the best for our customers :)  Our paints are non-toxic and heat cured to render them permanent.  As with other fine crystal and china, they are not dishwasher safe.

Do you use glass or crystal in your designs?
Some items are glass, and some are crystal.  If it's crystal, it will always be described as so in the item description.

How much do you charge for a custom order?
That depends on what you wish painted.  It's all about the time it would take to design and paint the glass.  Please be as specific as you can when sending the initial email :)   Once we have all the specifics, we can give you a price.

Can you send me a picture of what it will look like?
Since it's a new custom order painted just for you, we don't have a picture of what it will look like.  It has not yet been painted.

Is there some way I may discuss my order?
Yes :)  Just click on the Contact information on the top of any page, or click here.  We'll be happy to help!

How do I make a payment for a special order?
We'll email you an order confirmation with a link for payment.  That link will take you directly into our shopping cart :)

Do you offer gift certificates?
Yes :)  You choose the dollar amount.  You may also have it sent via email, or print and deliver yourself.  Click here to purchase a gift certificate.

Do you gift certificates expire?
Our gift certificates have no expiration date, and may be used at any time.  You will receive instructions on how to redeem your certificate when you make your purchase.  It's easy to use :)

Do you offer a gift reminder service, and how does it work?
Yes :)  You will find a link on the bottom of each item page "Create a Gift Reminder". Click on that link and you can enter all the information you'll need (recipient's name, the occasion, when to be reminded, etc.).  We'll remind you at the chosen time via email.  

What is your return policy?
You may find our return policy here.  The return policy is written as well on every packing slip included with the glass.

Do you sell your designs wholesale?
Just like any, exclusive boutique you will only find our designs right here :)  You will not find our glass in any gift store and most certainly not in any big box or department store!  Our glassware is just too special to wholesale.  With all our custom order and personalized designs, you'll be giving a one of a kind gift.  It doesn't get more special than that.