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Studio Hours 10:00AM to 10:00PM Eastern
hitting the "Add to Cart" button, but nothing is happening.
When you click on
the "Add to Cart" button, a new window "pops up" with our
shopping cart. If you have your browser set up to block all pop-ups, our
cart can't open :( Please disable your pop-up blocker, and the problem
will be solved :)
If you are
trying to order from a computer at work, it's possible that they have a block on
such transactions. Try again from your home computer and everything should
work just fine :)
glasses sold as singles or pairs?
Some are sold as
singles, and some are sold as pairs. If it's a pair in the picture, it's
sold as a pair :) Same for single glass designs. It will also state
on the item page if that design is sold as a single or pair.
to purchase more than one of a particular item. How do I do that?
Once your shopping cart opens, there is a box on the left side of each
item. Just change the number in that box then click the "update
cart" below :)
types of payment do you accept?
accepts American Express, VISA, MasterCard, Discover, and PayPal. Cyber
checks as well :) You may also place your order via phone at 301-412-3120
during studio hours (10:00am to 10:00pm Eastern).
currently a member of PayPal, and/or don't wish to join. Is that a
Not a problem :) Once in our shopping cart you will have the
choice to "Check out" or "Check out with
PayPal". You're choice!
If you do not have a
PayPal account, do not wish to use your PayPal account or do not wish to open a
PayPal account no
click "I do not have a PayPal account" on the right hand side. You may use
MasterCard, VISA, American Express or Discover. Just like every
other shopping cart :)
another way I may discuss my order?
Yes :) Just
click on the Contact information on the top of any page. We'll be happy
to help! Or give us a call at 301-412-3120 during studio hours (10:00am to
send me an order acknowledgement?
will receive an order acknowledgement shortly after we receive your order.
You will receive two (2) order acknowledgements. One from our payment service,
and one directly from us. If you pay via an existing PayPal membership,
all emails will be sent to the email address associated with that account.
If you do not receive an acknowledgement, please check your spam folder.
What if I
don't receive my order acknowledgement?
acknowledgements are sent to the email address you use when you make payment.
Please check that address :) Or there may be a block on your incoming
email. You will actually receive two (2) emails. One from our payment
service, and one directly from us.
order forms secure?
Yes! All of
the eye4gifts.com order forms go through a secure server. Always check for
the little 'lock' on the bottom of any order page before entering any personal
information (on any site!). You can never be too careful :)
will it take to create my order?
news! Items designated with
will be shipped within 2 business days. Shipping
time is additional.
Everything else is painted to order. Depending on the time of year, this
could be up to 2 weeks. Generally, it's 7-10 days. We will let
know in our order acknowledgement how long it will take to create your order.
In a hurry? Just ask. Most of the time we can squeeze in a
"rush" order :)
I need it
quicker then that! Is there anyway to expedite the process?
If you need your glass in a hurry? Take a look at ouritems. If you wish to
order something else, or a custom order, please contact us prior to placing your
order. We can sometimes place a "rush" on the painting
process. Please see below for additional information on shipping.
will it take to receive my order?
All of our glass is painted to order.
Please be aware that along with the 7-10 days it takes to create your
order, there is shipping time.
We ship USPS Priority Mail which is generally 2-3 days (Monday through
Saturday). Large boxes will be shipped USPS standard ground.
your shipping charges within the continental US*?
The shipping charges below
are for standard web orders and are per address.
Up to $50.00
$50.01 to 99.99 $12.00
$100.00 to $199.99 $15.00
to AK and HI will ship USPS and may be an additional charge. Sorry,
we do not ship to APO addresses or outside the USA.
We run promotions on shipping several times each year. Sign up for our
mailing list to be the first to know :)
want my purchase shipped directly to the recipient. How do I enter that
information with PayPal?
Our cart will ask you for the "ship to" address during the check out
gave you an incorrect address. What now?
Don't you just hate
when that happens? Well, if your order has not yet been shipped, simply email
us with the correct information.
order has shipped, it will eventually be shipped back to us. Please know
it generally takes 2-3 weeks before it arrives back here. USPS charges us
to ship it back, so you will need to pay the return shipping fee along with
an additional shipping charge. We will let you know as soon as any package
is returned, along with a link to pay the additioanl shipping charge.
like to have my order shipped USPS Express Mail. How do I do that?
Once your item
has been painted, we'd be happy to ship it any way your wish :) Our
shopping cart is only set up to accommodate regular shipping charges You may
either include your wishes in the 'note' portion in the payment process, or send
us an email with your request. We'll get right back with you on the
additional charges, then email you an invoice for the difference. We'll
look up the actual USPS Express Mail charges. Please be advised that overnight shipping
is often more costly than the glass itself :(
Sorry, at this
time we ship only to addresses within the continental United States.
I'd like to enclose a
note with my purchase. How would I do that?
No problem :)
There will be a space in the ordering process where you may let us know to send
a note, and let us know what you would like it to say. Or, simply email
us with your request.
to have my purchase gift wrapped with a card. Can you do that?
We'd be happy to
gift wrap your purchase and enclose a card :) The charge is $7.50 per
item, and may be added to your shopping cart from either our Order
Information page, or simply click here.
I want to
be sure that no price is written on the packing slip!
No problem :) There is never a price on our packing slip :)
of paints do you use?
We use only high
quality artist paints that are ton-toxic and heat cured. Unlike
inexpensive craft paints with glaze, our paints will last the lifetime of your
glassware without cracking or discoloring. Our glass paints are
lead free and are not produced in China.
Can they be washed?
We recommend careful hand
washing your designer glassware. Only the best for our customers :) Our
paints are non-toxic and heat cured to render them permanent. As with
other fine crystal and china, they are not dishwasher safe.
use glass or crystal in your designs?
Some items are glass, and some are crystal. If it's crystal, it will
always be described as so in the item description.
do you charge for a custom order?
That depends on what you
wish painted. It's all about the time it would take to design and paint
the glass. Please be as specific as you can when sending the initial email
:) Once we have all the specifics, we can give you a price.
send me a picture of what it will look like?
Since it's a new custom order painted just for you, we don't have a picture of
what it will look like. It has not yet been painted.
some way I may discuss my order?
Yes :) Just
click on the Contact information on the top of any page, or click here. We'll be happy
to help! Or give us a call at 301-412-3120 during studio hours (10:00am to
How do I
make a payment for a special order?
We'll email you
an order confirmation with a link for payment. That link will take you
directly into our shopping cart :)
you offer gift certificates?
Yes :) You choose the dollar amount. You may also have it
sent via email, or print and deliver yourself. Click here
to purchase a gift certificate.
you gift certificates expire?
Our gift certificates have no expiration date, and may be used at any
time. You will receive instructions on how to redeem your
certificate when you make your purchase. It's easy to use :)
your return policy?
You may find our return policy here. The
return policy is written as well on every packing slip included with the glass.
you sell your designs wholesale?
Just like any, exclusive boutique you will only find our designs right here :)
You will not find our glass in any gift store and most certainly not in any big
box or department store! Our glassware is just too special to wholesale.
With all our custom order and personalized designs, you'll be giving a one of a
kind gift. It doesn't get more special than that.